• Coverage
• UCare For Any Computers/Projectors
• Terms and Conditions

• UCare Exclusive For Eee PC
• Terms and Conditions

UCare Coverage

Terms and Conditions

(I) General Terms and Conditions Applied to Both UCare Extended Warranty and UCare All Risks Protection:

A) UCare Extended Warranty and All Risks Protection

1. This UCare Extended Warranty and All Risks Protection (hereinafter referred as “UCare”) is endorsed by ZipOne Sdn. Bhd. underwritten by Multi-Purpose Insurans Bhd.
2. Upon purchase of the UCare, you will receive the UCare Kit which consists of the following:
   1. UCare Application Form
   2. UCare Membership Card
   3. UCare Booklet (with UCare information and UCare terms and conditions)
3. The UCare Retail Price for each plan includes administrative fee covering membership and claim processing.

B) Product

1. The UCare only applies to Desktop PC, Notebook PC and Projector (hereinafter referred as “Product”) that are:
1. branded and purchased new from authorised dealer,
2. manufactured for domestic use in Malaysia only and
3. included at the time of purchase, the manufacturer’s complete and original warranty valid in Malaysia.
2. You may contact UCare Customer Service to ascertain the Product brands that are covered by UCare.

C) Definitions

1. “Part(s) & Component(s)” means the part(s) and component(s) which are incorporated in the Product by the Product manufacturer.
2. “Mechanical or Electrical Breakdown” means the unserviceability of a component for a reason other than wear and tear, normal deterioration or negligence causing a sudden stoppage of its function.

D) Period of Coverage

1. UCare is non-renewable and is only valid as per the period mentioned below for the respective plan:
1. UCare All Risks Protection: on the first year from the date of purchase of the insured Product.
2. UCare Extended Warranty: on the second and third year from the date of purchase of the Product.
2. During the period of coverage of the respective plan, ZipOne Sdn. Bhd. shall:
1. in the case of damage that can be repaired: repair or replace the damage part(s) or component(s); or
2. in the case of loss or damage beyond economic repair: issue a replacement with the same brand and model type, or at ZipOne Sdn. Bhd.’s absolute discretion, replace with an alternative model type of equivalent specifications if the model type is obsolete or no longer available in Malaysia.

E) Activation and Membership Validity

1. Please note that you MUST purchase and successfully complete the Activation process for your UCare Membership within 30 days of the purchase of the insured Product. Your plan will be effective within 3 working days after the Activation process
2. Your UCare Membership Number is a unique number assigned to your UCare Membership and it must be stated during your membership Activation. Your UCare Membership Number can be found on the front of your UCare Membership Card.
3. It is important to keep the Membership Card and it MUST be presented to UCare Service Centre for the purpose of making any claims.
4. The UCare is valid ONLY in relation to the Product for which your Membership has been registered. It is the Product that is warranted rather than the owner (hereinafter referred as “Member”).
5. The UCare Membership is transferable and will cover transferees or second-hand buyers within the terms and conditions stated here. However, the member will need to notify UCare Service Centre immediately upon the transfer.
6. UCare is available for non-Malaysians working or studying in Malaysia. However, all claims can only be made at UCare Service Centre or UCare Collection Centre in Malaysia.
7. This UCare shall be rendered null and void if:
1. The Product is damaged as a result of connection to irregular voltage sources.
2. The Product is installed, maintained, operated or use other than in accordance with the instructions provided by the manufacturer in relation to the Product.
3. The Product is altered, modified, serviced and repaired by any party other than UCare Service Centre, except by the original manufacturer during the first year from date of purchase of the Product.
4. The Product or component serial numbers have been obliterated, altered, obscured or tempered with.
5. The Product is not purchased from authorised sales channel in Malaysia.
6. Member cannot present the UCare Membership Card or sales receipt or purchase invoice when requested.
7. Warranty period has expired.

F) Limit of Liability

1. Upon approval of claim by the insurer company, ZipOne Sdn. Bhd. shall undertake to repair or replace the loss/damage item similar to the original purchase item. However, if the similar item is not available or discontinued in the market, it shall be replaced with an item of equivalent specification or in value not exceeding the Market Price.
2. All claims on repair and/or replacement of part(s), component(s) or product, including labour charges, or in total for all claims in the aggregate should not exceed and is limited up to the purchased price of the Product as stated on the Application Form.
3. If any cost of repair or aggregate of repairs is likely to exceed the prevailing retail price of the Product, then a replacement item of the same product or a product of like functionality will be offered in settlement and Coverage under that UCare will prematurely terminate on the date that the product was replaced.
4. ZipOne Sdn. Bhd. reserves the absolute right to determine whether the damage is within or beyond economic repair. Any decision made by ZipOne Sdn. Bhd. is final and the Member shall have no further rights to contest the decision or make claims against ZipOne Sdn. Bhd.
5. UCare Service Centre, its Authorised Service Centre and Authorised Dealers reserve the right to request proof of purchase (e.g. a paid and dated invoice from your Authorised Dealer) showing model and serial number before accepting liability for any warranty claim.
6. All products and components replaced under UCare shall become ZipOne’s Sdn. Bhd.’s property.
7. If a claim made is false or fraudulent or intentionally exaggerated or if any false declarations or statements be made in support thereof no claim shall be recoverable hereunder.
8. ZipOne Sdn. Bhd. or its UCare Service Centre will not be liable for any loss, claim, death or injury to persons or damage to property for incidental, consequently, indirect, special or punitive damages of any nature, including, without limitation, lost business profits howsoever arising out of this Agreement of the Member's possession indemnity shall survive the termination of this Agreement.
9. If not covered or exceeded the value of the insured Product, the costs of repair or replacement will be borne by the member. However, UCare will seek member’s approval before commencing the repair or replacement.

G) Claims for Service, Repair or Replacement

1. UCare Service Centre, its Authorised Service Centre and Authorised Dealers reserve the right to request proof of purchase (e.g. a paid and dated invoice from your Authorised Dealer) showing model and serial number before accepting liability for any warranty claim.
2. All products and components replaced under UCare shall become ZipOne’s Sdn. Bhd.’s property.
3. The member is responsible to back up all essential programs and data contained in the Product before allowing or sending it to UCare Service Centre for service, repair, replacement, etc. Member is responsible for saving (backing up) any programs, data or removable storage media, and is advised to backup essential programs and data before allowing or sending it to UCare Service Centre for service, repair, replacement, etc.
4. The Product is handed over to UCare Service Centre at the Member's own risk.
5. Excess fee for making claims is not required when claim is approved.
6. UCare Membership will be void and invalid of members attempt to repair or replace any parts of the Product.
7. ZipOne Sdn. Bhd. does not provide cash settlement.
8. All claims must be supported with the relevant documentations.
9. The costs of dismantling of the Product will be paid in the event of a valid claim. However, if upon dismantling it should be found that the damage is not within the scope of UCare, then the cost of dismantling must be borne by the Member.

H) Exclusions

1. UCare does not cover:
1. Problems or defects caused by unauthorized modifications or failure to follow the manufacturer’s installation, operation or maintenance instructions.
2. Damage caused by unauthorized repair personnel. Unauthorized repair or replacement of the Product shall result in the cancellation of this plan.
3. Loss or damage as result of negligence, carelessness or intentional.
4. Any software preloaded on or otherwise sold with the Product.
5. Recovery of corrupted hard disk drive.
6. Damage to or loss of any programs, data or removable storage media.
7. Parts requiring replacement due to normal wear and tear, corrosion, rust or stain.
8. Products where the Product serial number has been obliterated, altered, obscured or tempered with.
9. Defects or damage arising from:
   • computer virus attacks,
   • the use of third party optional products or consumables in conjunction with the product,
   • usage of unauthorized or poor quality CD ROMs, or
   • usage unauthorized or poor quality floppy disks.

I) Others

1. ZipOne Sdn. Bhd. reserves the right to reject any application if applicant supplies misleading, incomplete information or makes any misrepresentation.
2. If any of the term(s) under the UCare is held by any competent authority to be invalid, such term(s) shall be severed whilst all remaining terms shall remain valid.
3. ZipOne Sdn. Bhd. reserves the final decision in the event of a dispute.
4. ZipOne Sdn. Bhd. reserves the right to change the terms and conditions without prior notice.

(II) Other Terms and Condition Applied for UCare All Risks Protection

A) Coverage

1. The UCare All Risks Protection covers the loss or damage of the insured Product that is caused by any the following events:
   • Fire
   • Lightning
   • Flood
   • Burglary or Theft via by Forcible Entry
   • Armed Robbery involving weapon
   • Accidental Damage
2. “Forcible entry” is defined as entry of burglar or theft via breaking or forcing-in locked windows, doors, screens, walls or roofs and tools are used.
3. “Armed Robbery involving Weapon” is defined as the taking or robbing a person using a weapon or something that appears to be a weapon was present and/or if an accomplice was present.
4. For claim on loss or damage caused by burglary or theft via forcible entry must have occurred within a premise, e.g. home and office, and proof of burglary or theft via violent and forcible entry to the premise must be presented.
5. The loss or damage must not be the result of negligence, carelessness or intentional.

B) Period of Coverage

1. The UCare All Risks Protection is non-renewable and only valid for a period of 1 year from the date of purchase of the insured Product.

C) Limit of Liability

1. The Insurer’s liability shall be limited to the amount paid for the price of each single item and/or shall not exceed the total purchase price of the insured Product as per Sales/Purchase Invoice.

D) Claims

1. In no case shall ZipOne Sdn. Bhd. be liable for any loss or damage not notified to the UCare Service Centre within thirty days after the event.
2. When making claims under the UCare All Risks Protection, the following documents must be provided to the UCare Service Centre:
   1. In case of damage caused by Fire:
   • Membership Card
   • Completed Claim Form
   • Police Report
   • Photos of the fire-affected scene, if applicable
   • Photos of the damaged Product
   2. In case of damage caused by Lightning:
      • Membership Card
      • Completed Claim Form
      • Photos of the damaged Product
   3. In case of damage caused by Flood:
      • Membership Card
      • Completed Claim Form
      • Police Report
      • Photo of the flood-affected scene
      • Photos of the damaged Product
   4. In case of loss or damage caused by Burglary or Theft via forcible entry:
      • Membership Card
      • Completed Claim Form
      • Police Report
      • Photos of the crime scene as proof of burglary or theft via forcible entry
      • Photos of the damaged Product (for damage claim
   5. In case of loss or damage caused by Armed Robbery:
      • Membership Card
      • Completed Claim Form
      • Police Report
      • Photos of the damaged Product (for damage claim
   6. In case of damage caused by Accidental Damage:
      • Membership Card
      • Completed Claim Form
      • Photos of the damaged Product

E) Policy Exclusions

1. This Policy does not cover:
1. loss of insured Product that is stolen from any vehicle even though the said vehicle is securely locked.
2. Loss of insured Product stolen or taken away by snatch thief.
3. loss or damage on the insured Product that is due to negligence, carelessness or intentional.
4. any loss or destruction or damage or expenses whatsoever resulting or arising therefrom or any consequential loss directly or indirectly caused by or contributed to by or arising from ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion or nuclear fuel. Solely for the purpose of this exclusion combustion shall include any self-sustaining process of nuclear fission.
5. loss or damage consequent upon war invasion act of foreign enemy hostilities (whether war be declared or notcivil war rebellion revolution insurrection or military or usurper power and any consequence of riot civil commotion, earthquake or volcanic eruption.
6. loss or delay confiscation or detention by Custom House or by other Officials or Authorities
7. loss or damage arising from atmospheric conditions (other than lightning storm or tempest
8. wear and tear, gradual deterioration, any process of cleaning or restoring or from adjustment repair or dismantling of any part of Product or loss of or damage to any part whilst removed from its normal working position.
9. loss or damage arising from Mechanical or Electrical breakdown of the Product or any part thereof.
10. destruction of or damage to any part of the Product by its own ignition electrical breakdown or burn out.
11. loss of or damage to records films or tapes.
12. any loss or destruction or damage directly or indirectly caused by or contributed to by or arising from nuclear weapons material.

(III) Other Terms and Condition Applied for UCare Extended Warranty

A) Coverage

1. The UCare Extended Warranty covers the repair and replacement of part(s) and component(s) in the event the Product stated in the UCare Application Form fails to operate as a result of Mechanical or Electrical breakdown only and only to the extent provided by the manufacturer of the Product under the manufacturer’s warranty.
2. The Mechanical or Electrical breakdown or damage must not be the result of negligence, carelessness or intentional.

B) Period of Coverage

1. The UCare Extended Warranty is only valid during second and third year from the date of purchase of the Product.
2. The coverage will expire on the end of 36 months after the date of purchase of the Product.

C) Limit of Liability

1. UCare's sole obligation under this warranty shall be, at its option, to repair or replace the product or any components free of charge, in the event of any failure or defect covered by the extended warranty arising during the extended warranty period.
2. The costs of repairs of the Product including parts, replacement costs, labour and transport costs will be borne by ZipOne Sdn. Bhd. under the provisions of the Policy.
3. ZipOne Sdn. Bhd.'s liability shall be limited to the amount paid for the price of each single item and/or shall not exceed the total purchase price of the insured Product as per Sales/Purchase Invoice.
4. This warranty shall be rendered null and void if:
   1. The Product is damaged due to transportation, fall, weather, extreme temperatures, shock, improper use, mishandling or negligence after the purchase of the Product;
   2. The Product is damaged as a result of natural disaster or acts of God, e.g. fire, flood, lightning.

D) Exclusions

1. This Policy does not provide Coverage for:
   1. Appearance or structural items, such as housing, case or frame, decorative parts or parts designated to be replaced periodically during the life of the Insured Product, add-on items, accessories or attachments, external wiring and cabling, battery chargers, racks, bins, knobs, handles, antennas, remote control.
   2. Normal routine maintenance, cleaning, lubrication, adjustments or alignment.
   3. Problems or defects due to lack of maintenance as required by the manufacturer.
   4. Reception and/or transmission problems resulting from external causes, modem or data transfer devices
   5. Any problems or defects NOT covered by manufacturer’s warranty.
   6. Damage by fire, theft, burglary, accident, neglect, misuse, or abuse. Acts of god including but not limited to earthquake, storm or tempest (wind), sand, water, flood, rising water, lightning, malicious damage, aircraft, vehicle impact, corrosion, battery leakage, power outages or surges, inadequate or improper voltage, or current, animal or insect infestation.
   7. Normal wear and tear items not integral or necessary to the functioning of the Insured Product or routine service, or if the wear and tear on the part has exceeded the field tolerances allowed by the Manufacturer.
   8. Commercial usage (except for office products such as facsimile machines, copiers and computers which are used for home and light office use).
   9. Any defects which are subject to a manufacturer’s recall or which are covered under a manufacturer’s program of reimbursement.
   10. Breakdown caused by computer virus or realignment to products. Defects resulted directly and/or indirectly from software installation and removal are also excluded.
   11. Consequential losses of any kind and transportation damage are excluded.
   12. Products with removed or altered serial numbers are not covered.
   13. Any failure, malfunction, defect, inoperability, breakdown, disruption or stoppage of the product or any product functions or the function of any related components caused by, arising from or related to directly or indirectly any design, planning or engineering compatibility, omission or deficiency with the incidents of the year 2000.
   14. Expendable parts of the Product or to the parts of the Product that are exposed to wear and tear in the normal course of product usage. Examples include but not limited, such as batteries, product casing/housing, carry case, external cables, external keyboards, external mouse, external speakers, external microphone, power adaptor and projector lamp.
   15. LCD panels physically damaged due to external pressure, accidental drops, spills and extreme temperature, and such damages are noticeably viewable. Examples include but are not limited, such as scratches, imprint/water marks, cracks and dents.
   16. Any accessory or equipment such as software, peripherals and/or add-on options incorporated in a product not essential to the basic function of the product. Examples include but are not limited to consumables such as DVD discs, CD discs, tapes, diskettes or software and add-on options.