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Claim Procedures In 3 Easy Steps

Contact Us Contact our Customer Service 1-300-80-CARE (2273) to find out your nearest UCare Collection Centre
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Submit your insured product Submit your insured product with relevant documents (see table below)
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Repair Upon approval, your product will be repaired/replaced within 30 days (subject to parts availability)

Supporting Documents

Just visit UCare Service Centre or your nearest UCare Collection Centre with the following supporting documents:

Perils Membership Card Copy of Member's IC/Passport Claim Form Police Report Photos of Damaged item Photos of the Affected scene
For Extended Warranty Claim
Mechanical or Electrical breakdown X X X      
For All Risks Protection Claim
Fire X X X X X X
Lightning X X X   X  
Flood X X X X X X
Burglary X X X X X X
Armed Robbery X X X X X  
Accidental Damage X X X   X  

Our customer service representative will help you fill-up your Claim Form.

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